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On-site Support Severity Level 1
Managed Support
Why us?
Provide you the managed support services that not only guarantee availability but are also ready to provide support at anytime
- Availability
- Guaranteed
- Monitoring and supporting
- Proactively
- Support provided
- 24/7
- Service support
- Level 0-3
Professional PostgreSQL Managed Support from Equnix for PostgreSQL database system
provides the guarantee of the client’s database system management.
Managed Support is delivered on top of Maintenance Support, therefore subscription of Maintenance Support is mandatory. With Managed Support from Equnix, clients do not have to be hassled with the problems of avoiding and handling incidents on their database system. This service provides the client’s database system operational availability guarantee, Equnix’ team being ready for 24 hours a day 7 days a week (24/7).
Support from Managed Support has the nature of Level 3 - 0 Support (Managed Support). This means Equnix as a support vendor acts as the first party to do root cause investigation of incidents and also being more Proactive in managing the database system.
Managed Support is delivered on top of Maintenance Support, therefore subscription of Maintenance Support is mandatory. With Managed Support from Equnix, clients do not have to be hassled with the problems of avoiding and handling incidents on their database system. This service provides the client’s database system operational availability guarantee, Equnix’ team being ready for 24 hours a day 7 days a week (24/7).
Support from Managed Support has the nature of Level 3 - 0 Support (Managed Support). This means Equnix as a support vendor acts as the first party to do root cause investigation of incidents and also being more Proactive in managing the database system.
Maintenance
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Consulting for Mission Critical Condition
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On Web/Ticket or On Email Support
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On-Remote Support
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On-Phone Support✔
Minimal purchase of this service is 8 cores and minimal implementation for 1 instance of this service is 4 core.Features
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Highly Stable, Reliable, and Scalable✔
Support Native Streaming Replication and High Availability✔
Point-in-Time Recovery Capability✔
Support Parallel Query and Indexing Natively✔
Native Logical Replication✔
JSON data store and access (NoSQL syntax)✔
Multiple Foreign Data Wrapper to external data sources✔
Declarative Table Partitioning✔
Row-Level Security Policy✔
SCRAM-SHA256 Authentication✔
LDAP, Kerberos, GSSAPI, RADIUS Authentication Integration✔
SSL Connection✔
Full Text Search SupportGet A QUOTATION
Level 3: Principal Level Support
1. Deep root cause analysis and resolution, it can be:
a. Bug fix, or
b. Quick fix, or
c. Performance patch
2. Security concern and consideration
3. Performance assurance and limitation
4. Scalability and Sizing for strategic planning
5. Costumization (charged separately)
6. Feature usage consideration
7. Version upgrade policy
1. Deep root cause analysis and resolution, it can be:
a. Bug fix, or
b. Quick fix, or
c. Performance patch
2. Security concern and consideration
3. Performance assurance and limitation
4. Scalability and Sizing for strategic planning
5. Costumization (charged separately)
6. Feature usage consideration
7. Version upgrade policy
3
2
Level 2: Expert Level Support
1. Slow Query resolution
2. Configuration, Reconfiguration, Resource Adjustment
3. Performance Tuning (Hardware, Server and Query Tuning)
4. Capacity Planning, Sizing, and Scaling
5. Availability Design and implementation (HA, Hot Standby, etc)
6. On request meeting consultation for RAS (Reliability, Availability and Scalability)
7. PostgreSQL to PostgreSQL Data migration
8. Upgrade feature and version policy
1. Slow Query resolution
2. Configuration, Reconfiguration, Resource Adjustment
3. Performance Tuning (Hardware, Server and Query Tuning)
4. Capacity Planning, Sizing, and Scaling
5. Availability Design and implementation (HA, Hot Standby, etc)
6. On request meeting consultation for RAS (Reliability, Availability and Scalability)
7. PostgreSQL to PostgreSQL Data migration
8. Upgrade feature and version policy
Level 1: Technology Level Support
1. Installation, non-production and non-data-conversion migration
2. Vital sign report and alert through email
3. Script tools for daily operational
4. Schedules standby support for critial time (any action potentially cause downtime)
5. Corrective maintenance: on phone, email, up to on site. Follows severity level escalation
6. Multi-tier backup & disaster recovery implementation
1. Installation, non-production and non-data-conversion migration
2. Vital sign report and alert through email
3. Script tools for daily operational
4. Schedules standby support for critial time (any action potentially cause downtime)
5. Corrective maintenance: on phone, email, up to on site. Follows severity level escalation
6. Multi-tier backup & disaster recovery implementation
1
0
Level 0: Operation Level Support
1. Vital Sign Report and Alert goes to Equnix
2. On Call Remote Access
3. Remote Monitoring if needed
4. On Site Support by request
5. Remote DBA
6. Provide Query Building/Development Support
7. Preventive Issues on Security, Performance, and Resources (Cpu, Mem and Storage)
8. Proactive capacity measurement to prevent urgent Issue on resource usage.
9. Integrated Monitoring by agent
10. Enabling more indicators to monitor database availability,
11. More frequent on-site visit based on the system's condition.
1. Vital Sign Report and Alert goes to Equnix
2. On Call Remote Access
3. Remote Monitoring if needed
4. On Site Support by request
5. Remote DBA
6. Provide Query Building/Development Support
7. Preventive Issues on Security, Performance, and Resources (Cpu, Mem and Storage)
8. Proactive capacity measurement to prevent urgent Issue on resource usage.
9. Integrated Monitoring by agent
10. Enabling more indicators to monitor database availability,
11. More frequent on-site visit based on the system's condition.